Welcome to Aramun Tours & Travels. By accessing, booking, or using our services (including our website, mobile applications, and customer support), you agree to comply with these Terms of Use. Please read them carefully before proceeding.
1. Acceptance of Terms
- By booking a tour package, flight ticket, visa service, or any related product, you acknowledge that you have read, understood, and accepted these terms.
- If you do not agree, you must refrain from using our services.
2. Services Provided
We provide a wide range of travel-related services, including but not limited to:
- Domestic and international tour packages
- Air ticket booking & hotel reservation
- Visa processing & travel documentation
- Transportation and travel insurance support
3. Booking & Confirmation
- All bookings must be made through our official channels (website, office, authorized agents).
- A booking is considered confirmed only after receipt of the required advance payment.
- Final confirmation depends on airline, hotel, or third-party availability.
- We reserve the right to cancel or modify bookings if required by circumstances beyond our control.
- Payments & Charges
- Customers must pay according to the agreed terms (advance or full payment).
- Accepted payment methods: Bank transfer, Mobile Financial Services (bKash, Nagad, Rocket), Card, or Cash.
- All prices are subject to change due to airline fare fluctuations, hotel rates, currency changes, or government tax revisions.
- Service charges and processing fees are non-refundable.
5. Cancellations & Refunds
- Customer-Initiated Cancellation: Refunds depend on airline, hotel, or service provider policies.
- Company-Initiated Cancellation: Full or partial refunds will be provided where possible.
- Visa fees, service charges, and processing costs are strictly non-refundable.
- Refund processing time may vary from 15–45 working days depending on third-party regulations.
6. Travel Documents & Responsibility
- Passengers are responsible for ensuring valid passports, visas, health certificates, and other travel documents.
- We are not responsible for refusal of boarding, immigration delays, or denial of entry due to incomplete or incorrect documents.
- Customers must comply with local and international travel laws.
7. Health, Safety & Insurance
- Travelers are advised to carry travel insurance covering medical, accident, loss, or theft.
- The company is not liable for injury, illness, accidents, natural calamities, or events beyond its control.
- Customers must inform us of any medical conditions that may affect their travel.
8. Code of Conduct
Customers agree to:
- Behave respectfully during tours and follow guide/instructor instructions.
- Abide by the laws and customs of Bangladesh and the destination country.
- Avoid any unlawful, harmful, or offensive conduct.
9. Limitation of Liability
- We act as an intermediary between customers and airlines, hotels, transport companies, and government bodies.
- We are not responsible for delays, cancellations, overbooking, strikes, accidents, political unrest, natural disasters, or acts of God.
- Our liability is limited only to the value of the service purchased from us.
10. Intellectual Property
- All content on our website (text, images, logo, packages) is the property of Aramun Tours & Travels and protected under copyright laws.
- Unauthorized use, reproduction, or distribution is prohibited.
11. Privacy & Data Protection
- We collect personal data (passport, visa, payment info) strictly for processing travel services.
- By using our services, you consent to our Privacy Policy (linked separately).
12. Amendments
- We reserve the right to modify these Terms of Use at any time.
- Updates will be posted on our website, and continued use of our services indicates acceptance of new terms.
- Governing Law & Jurisdiction
- These Terms are governed by the laws of the People’s Republic of Bangladesh.
- Any disputes will be subject to the exclusive jurisdiction of the courts in Dhaka, Bangladesh.
14. Contact Information
For questions, complaints, or support, please contact:
Aramun Tours & Travels
📍 241/A South Pirerbag, Mirpur, Dhaka-1216
📞 +880 1805-002278
🌐 www.aramuntours.com
✉️ contact@aramuntours.com