At Aramun Tours & Travels, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile applications, travel services, or interact with us in any way. By engaging with our services, you agree to the practices described in this policy.
1. Information We Collect
We may collect different types of personal and non-personal information, including:
a) Personal Information
- Full Name, Date of Birth, Gender, Nationality
- Passport/NID details, Visa documents, and Travel history
- Contact details (Phone number, Email address, Residential address)
- Payment details (Bank information, Credit/Debit card, bKash/Nagad/Rocket transaction details)
- Emergency contact information
b) Non-Personal Information
- Device information (IP address, browser type, operating system)
- Website usage data (cookies, pages visited, time spent)
- Location data (when using our website/app with location services enabled)
2. How We Use Your Information
Your information is collected for specific purposes, including:
- Processing travel bookings, reservations, and payments
- Assisting in visa applications and ticketing services
- Providing customer support and responding to inquiries
- Sending travel confirmations, invoices, and updates
- Sharing tour details, promotional offers, and travel alerts
- Ensuring compliance with immigration, airline, and government regulations
- Improving our website, mobile app, and customer experience
3. Sharing & Disclosure of Information
We do not sell or rent your information. However, we may share your information with trusted third parties under the following conditions:
- Travel Partners: Airlines, Hotels, Transport providers, Tour operators, Insurance companies, Visa authorities, and Global Distribution Systems (GDS).
- Payment Processors: Banks, Mobile Financial Services (MFS), and payment gateways for secure transactions.
- Government Authorities: Immigration, customs, and security agencies when legally required.
- Service Providers: IT, marketing, and customer support companies that assist us in business operations.
4. Data Protection & Security
We apply strict security measures to protect your data, including:
- Secure Socket Layer (SSL) encryption for transactions
- Regular monitoring for unauthorized access
- Restricted access to personal information within our organization
- Secure storage of passport, visa, and financial documents
- Compliance with Bangladesh Data Protection guidelines and international best practices
5. Cookies & Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience, including:
- Remembering user preferences
- Analyzing website traffic and trends
- Personalizing offers and advertisements
You may disable cookies in your browser settings, but some features may not work properly.
6. Your Rights
As our customer, you have the right to:
- Access, update, or correct your personal information
- Request deletion of your personal data (subject to legal obligations)
- Opt-out from marketing emails, SMS, and promotional campaigns
- Withdraw consent for data collection (where applicable)
7. Data Retention
We will retain your information only as long as necessary for:
- Providing travel services
- Fulfilling legal/regulatory obligations
- Resolving disputes and enforcing agreements
After this period, your information will be securely deleted or anonymized.
8. Third-Party Links
Our website or mobile app may contain links to third-party sites. We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies separately.
9. Children’s Privacy
Our services are not intended for children under the age of 18 without parental/guardian consent. We do not knowingly collect personal data from minors.
10. Changes to this Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date. Continued use of our services after such updates constitutes acceptance of the revised policy.
11. Contact Us
For questions or concerns about this Privacy Policy or data practices, please contact us:
Company Name – Aramun Tours & Travels
📍 Address: 241/A South Pirerbag, Mirpur, Dhaka-1216, Bangladesh
📞 Mobile: +880 1805-002278
🌐 Website: www.aramuntours.com
✉️ Email: contact@aramuntours.com